Team lead/Mail Order/OTC Pharmacy Distribution Clerk 4

Profile

Description

The Mail Order/OTC Pharmacy Distribution Clerk 4 processes and dispenses or directly supports the processing and dispensing of Traditional and Over The Counter prescription orders to be mailed to patients' homes and handles complex and/or escalated issues. The Mail Order/OTC Pharmacy Distribution Clerk 4 assumes ownership and leads advanced and highly specialized administrative/operational/customer support duties that require independent initiative and judgment.

Responsibilities

The Mail Order/OTC Pharmacy Distribution Clerk 4 resolves problems related to drug interactions, dependencies, and department processes. Analyzes distribution and supports Supervisor and Clerks. Assists Supervisor with day to day tasks or through program/process development. May contact members for order clarification, member's complaint and may enter orders into system. Complies with all Drug Enforcement Administration (DEA), Centers for Medicare & Medicaid Services (CMS), federal, state, and company regulations, policies, and procedures. Decisions are regarding the daily priorities for an administrative work group and/or external vendors including coordinating work activities and monitoring progress towards schedules/goals, and often oversees work of others and/or is the primary administrative owner of a main process, program, product or technology. Works within broad guidelines with little oversight.

Required Qualifications

High School Diploma

2 - 4 years of experience in a retail, mail order or clinical pharmacy

1 - 5 years of leadership experience

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Experience in a mail order/distribution environment

Additional Information

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com