ADMISSIONS REP LEAD - REGISTRATION

Profile

The Representative Lead is responsible for following Federal, State and Local guidelines and works directly with patients and clinical teams for delivery of services to include but is not limited to: registration, scheduling, verification of insurance, collection of patient payments, the patient experience and communicating with internal departments. The Representative Lead is proficient in the application and systems that may include but not limited to: Affinity, Passport, Chartmaxx, EPIC and/or other supporting information systems. 

 

The Representative Lead has extensive knowledge in all roles of registration for the area they support. Responds appropriately to inquiries and complaints. Can troubleshoot and problem solve independently as situations occur. Ensures Front Office equipment functions properly, placing services calls when required. Performs audits of hospital accounts for insurance quality.

 

The Representative Lead is responsible for daily operations of the Outpatient Admissions Representative team using technical, creative and critical thinking skills. Coordinates, leads, supervises, monitors and controls the human and physical resources of the Admissions Representative team. Works to proactively correct discrepancies and improve critical thinking skills. Perform other duties as assigned.

 

Education and Experience:

*High School diploma or equivalent required.  *Minimum three (3) years clerical experience, medical terminology, including filing, computer skills and basic telephone skills required. *Minimum three (3) years medical front office experience, preferably within an acute healthcare system environment required.  *High level of computer keyboarding skills for data input required.  *Basic knowledge of Microsoft Office Suite, including Outlook, Word and Excel required.  *One (1) year supervisory experience preferred *Associates degree or equivalent experience preferred

 

Company info

Hoag
Website : http://www.hoag.org