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Job Details

Patient Service Specialist I - Centralized Scheduling Full-time

Company name
Health First, Inc.

Rockledge, FL, United States

Employment Type

Healthcare, Administrative

Posted on
Feb 02,2019

Valid Through
May 18,2019

Apply for this job


Patient Service Specialist I - Centralized Scheduling, Full-time','040534','!*!

Fully engaged in providing Quality / No Harm, Customer Experience, and Stewardship by ensuring the quality of services to include all aspects of revenue cycle, ie., Customer Service, scheduling, pre -registration, insurance verification, financial clearance.

Primary Accountabilities

Accurately schedule and/or pre register all modalities at Health First facilities by phone, fax, and electronically.

Ensure all information is complete, legible and correct.

Verification of insurance information is obtained on all patient accounts containing insurance.

Follow up and /or forward necessary information to appropriate individuals or departments to complete demographic/registration process.

Provide registration and other job requirements to meet the patient/family needs.

Maintain successful relations with other Patient Business Services areas, Health First associates and physician office.

Financial Counseling.  Bad Debt Screening.  Charity screening and qualifications.   Patient negotiations, settlements, discounts.

TOS Collections to include co-pays, deductibles, and coinsurance.

TOS Collections  multiple options prompt pay discount, payroll deduction, waiver of assignment of benefits.

Price estimates and quotes.

Reviews and processes patient and insurance mail in an accurate and timely manner,making sure actions or outcomes are documented on patient accounts.

Performs tasks associated with Revenue Cycle i.e., billing, primary and secondary claim submission, scanning, etc.','!*!

High School diploma or equivalent.

Excellent communications/interpersonal skills.

Typing 45 WPM.

Medical Terminology desired.

Previous office experience preferred.

Knowledge of Microsoft Office programs preferred.

Demonstrates ability to relate well to all customers.

Demonstrates good oral and written communication skills.

Ability to prioritize and organize to maximize quality, value and service.

Working knowledge of managed care payors and Medicare regulations.

Experience working in multiple systems:  STAR, MedPay, SCI, TRACE, OF, DDE, Multiple payor websites, etc','Registration','Health First, Incorporated','United States-Florida - Brevard County-Rockledge','','Full-time','8:00 am - 5:00 pm','8:00 am - 5:00 pm','Associate','Patient Service Specialist I - Centralized Scheduling, Full-time

Company info

Health First, Inc.
Website :

Company Profile
Health First also works together with other organizations and physicians in our community. Health First donates to the Brevard Health Alliance that provides healthcare services to thousands of underinsured or uninsured Brevard residents who are otherwise unable to pay for healthcare services. Our associates are also actively building a healthier community through volunteering for organizations dedicated to preventing and treating health concerns such as cancer, diabetes, and heart disease. We’re also proud of our associate's charitable giving plan, EAGLES (Every Associate’s Gift Leaves Everlasting Spirit), that promotes tissue and organ donor awareness, provides dental services for Brevard Health Alliance patients, and supports the Bright Star Center for Grieving Children & Families.The roots of Health First run deep in Brevard, dating back to 1937 when Brevard Hospital first opened in Melbourne with 27 beds. Now known as Holmes Regional Medical Center (HRMC), the hospital is Brevard’s largest, with 514 beds. Cape Canaveral Hospital (CCH) opened in 1962 with 44 beds, and has since grown to 150 beds. Palm Bay Hospital (PBH) opened in 1992 as a satellite of HRMC with 60 beds. Viera Hospital opened in 2011 with 84 all private, in-patient rooms. Health First was formed when CCH, HRMC, and PBH joined together in August 1995 to create a truly integrated not-for-profit healthcare delivery system and fulfill a common mission of improving the health of our community. The first new services added in the Health First family were Health First Medical Group, opening in late 1995, and Health First Health Plans, opening in January 1996. Since then, we’ve also added, Holmes Regional Trauma Center, VitalWatch- Central Florida's only electronic Intensive Care Unit, Viera Hospital, and many other services to our family.

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