Customer Service Representative PDX Airport Full-time

Profile

Overview
Enterprise Rent-A-Car at the Portland International Airport is looking to grow our Customer Service Representative team!
 
The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. You will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up.
 
We are a multi-billion-dollar industry leader that is rapidly expanding and growing. At Enterprise, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people-oriented business that offers incredible earning potential and performance-based promotions.Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.
 This full-time position is located at
7240 NE Airport Way Portland, OR and pays $17.00 / hr performance based monthly bonus $300-$600.  Hourly base plus generous incentive plan provides the overall potential to earn $17.50-$19.00 per hour or more!! Guaranteed 40 hours per week We offer:

Paid vacations/holidays
Health insurance for you and your family
401K employer match
Rental discounts
Paid Leaves \u2014 (Maternity, Parental, Adoption, Bereavement)
Paid volunteer quarterly community service events

Details on benefits are available at https://careers.enterprise.com/rewards-and-benefits

Responsibilities

Greets and answers customer questions and provides assistance based on each customer\u2019s needs and requests, by brand.
Identifies and attends to the customer by name, verifies rental agreement and reservation.
Sell optional protection products, upgrades, fuel options and other additional equipment
Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes.
Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction.
Prepares all rental and return documents accurately and completely.
Offers all customers assistance with directions, maps, local area information and appropriate service information.
Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges.
Ensures that the return date and time on the rental agreement is accurate.
Reviews all charges at the time of vehicle return.
Seek to improve job performance through self-assessment, skill development, training and goal setting
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned
  
Equal Opportunity Employer/Disability/Veterans 

Qualifications

Must be at least 18 years old
Must have a valid drivers license
High school diploma or equivalent required
No more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related event on driving record in the past 3 years (DUI, DWI)
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

 

Company info

Enterprise Rent-A-Car
Website : http://www.enterprise.com