Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Myrtle Beach, SC
View more jobs in South Carolina

Job Details

FT Front Office Night Manager - Complex

Company name
Hilton Worldwide

Location
Myrtle Beach, SC, United States

Employment Type
Full-Time

Industry
Administrative, Manager, Hospitality

Posted on
Aug 22,2019

Valid Through
Dec 05,2019

Apply for this job






Profile

A Front Office Manager is responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation

Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward

Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly

Ensure compliance with Company standards

Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns

Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue

Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events

Complete audit procedures, as needed

Recruit, interview and train team members

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Guest Services, Operations, and Front Office

Title: FT Front Office Night Manager - Complex

Location: null

Requisition ID: HOT06KJX

EOE/AA/Disabled/Veterans

Company info

Hilton Worldwide
Website : http://www.hiltonworldwide.com

Similar Jobs:
Receptionist
Location : North Myrtle Beach, SC
Save\n\nSkills\n\n- 401(k)\n- Organizational Skills\n- Front Desk\n- Multi-line Phone Systems\n- Customer Service\nBenefits\n\n- Disability Insurance\n- Dental Insurance\n- Life Insurance\n- Health Insurance\n- Paid Time Off\n\nPo...
Sysco Associate Apply - Click Here Company: Sysco ColumbiaLocation: US-SC-ConwayZip Code: 29526Minimum Level of Education: High School or EquivalentMinimum Years of Experience: 0-1Position Type: ExemptTravel Percentage: Up to 25%...
Data Entry Specialist
Location : Myrtle Beach, SC
At Mommy Jobs Online, we value people as our most strategic and competitive asset. We are committed to the development of a performance driven culture that values our employee’s contributions, opinions, passions and creativity. M...