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Job Details

PBX Operator

Company name
Evolution Hospitality

Location
Palm Springs, CA, United States

Employment Type
Full-Time

Industry
Administrative, Call Center, Customer Service, Hospitality

Posted on
Feb 05,2019

Valid Through
May 21,2019

Apply for this job






Profile

Title

PBX Operator

Location

Riviera Palm Springs

City

Palm Springs

Metro Area

Los Angeles/Riverside/Orange County

State

CA

Postal Code

92262

Functional Area

Front Office/Guest Services

Requisition Number

785993

First Open Date

02/04/2019

Description

The Opportunity

We are currently looking for an PBX Operator to join the team at our property.

As an PBX Operator, you’ll be responsible for handling all incoming calls in a prompt, courteous and efficient manner and for assisting with outgoing calls. In addition, you’ll play an important role in assisting with handling emergency situations (fire, medical, power/system failure) by contacting the appropriate personnel for immediate assistance.

Job Responsibilities

Key responsibilities of an PBX Operator include:

• Answering phones in a prompt, courteous and efficient manner

• Listening and responding to guest inquiries using a positive, clear speaking voice

• Routing inbound calls on the switchboard and assisting callers with inquiries as needed

• Assisting guests and employees with the use of voicemail

• Assisting in emergency situations as central communication center for hotel

• Maintaining an up to date working knowledge of all property amenities as well as any special events

• Providing callers with accurate information on hotel facilities and services

• Communicating with other employees (including use of log books) to ensure that guest requests and issues are addressed as needed

Job Requirements

The minimum qualifications for the PBX Operator position are:

• High school degree and/or a minimum of 2 years of employment in a service role

• Understanding of guest service in a hotel environment

• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice

• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy

• Ability to multi-task in a high-profile, high-traffic environment

• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing

• Ability to read, comprehend and write simple instructions and/or short correspondence and memos

• Ability to formulate and apply appropriate course of action for routine or familiar situations

• An operational knowledge of Microsoft Office suite

• Must be willing and have the ability to work a varied schedule that may include evenings, nights, and weekends

An Equal Opportunity Employer

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Company info

Evolution Hospitality

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