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Job Details

Product Support Specialist Distributed Products

Company name
Medline Industries, Inc.

Location
Northfield, IL, United States

Employment Type
Full-Time

Industry
Administrative, Customer Service

Posted on
Jan 07,2019

Valid Through
Apr 22,2019

Profile

Product Support Specialist, Distributed Products','CLE01003V','US-IL-Northfield','!*!Provide in depth knowledge and support to various internal product and sales teams.

Work collaboratively with the Product Support team to ensure that all incoming customer/sales requests are reviewed and resolved or passed to the appropriate group.

Resolve intermediate to difficult problems, while collaborating with more senior level employees on more complex problems/crosses.

Accurately cross-reference and/or research external brands to identify corresponding Medline products.

Identify and report training deficiencies to Product Manager or Senior Product Support Specialist. Access gaps in product offerings and work with the relevant product manager to set-up new vendors and items.

Report product issues/concerns.

Report deficiencies and coordinate with the relevant Product Manager or Senior Product Support Specialist to discuss the set-up of new vendors and items.

Provide administrative support and respond to sales rep questions as needed. ','!*!Education

High school diploma or equivalent.

Relevant Work Experience

At least 1 year customer service experience.

Additional

Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).

PREFERRED QUALIFICATIONS:

Education

Bachelor’s degree.

Relevant Work Experience

Previous healthcare experience.','Product Support Specialist, Distributed Products

Company info

Medline Industries, Inc.
Website : http://www.medline.com

Company Profile
Medline is the largest privately held manufacturer and distributor of healthcare supplies in the United States, providing more than 350,000 products that serve the entire continuum of care. Our innovative products and programs can be found in most hospitals, extended-care facilities, surgery centers, physician offices, home care dealers, home health agencies and retail outlets.

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