Johns Hopkins Bayview Medical Center
Baltimore, MD, United States
Jun 17, 2021
Sep 30, 2021
Join an amazing global healthcare organization!
Excellent compensation package!
Awesome benefits, including dependent tuition reimbursement!
601 N Caroline Street, Baltimore, MD 21287
Full Time (40 hours)
Day Shift; 8:30am - 5:00pm
Reporting to the Manager of Patient Services, the Patient Coordinator is responsible for the care coordination of International patients while following standard best practices of a call center and patient care coordination. The individual is expected to manage a high patient caseload across multiple departments in a complex matrix organization. In this fast-paced environment, the Patient Coordinator must be able to multitask, collaborate with clinics, departments and hospital staff and pay close attention to detail while providing a high level of customer service at all times. Primary duties include, but are not limited to, conversion of appropriate referrals, timely scheduling of appointments and clinical service in both outpatient and inpatient settings, conveying important appointment details to payors and/or patients, and efficiently coordinating and confirming additional recommendations by the treating clinical team (i.e. treatment, medications, equipment, etc.). The individual must perform these duties while adhering to detailed hospital/department protocols and ensuring accurate level of documentation in all systems.
The Patient Coordinator must be able to synthesize multiple sources of information and input from stakeholders to quickly and effectively manage needs and/or queries from patients & family members, physicians, and clients. Additional duties may include serving in an administrative capacity, receiving inbound contacts (calls, emails, faxes, etc.) from patients, physicians and staff, participating in patient experience initiatives, providing patient orientation, data tracking, and process improvement projects.
The role requires the individual to have strong communication skills in both verbal and written, be highly efficient and organized, and be proactive in problem solving while exhibiting sound judgment within a healthcare environment related to safety and quality. The individual should promote teamwork and collegiality throughout the team and all levels of the organization and always show highest professionalism as a representative of JHMI.
B.A. or B.S. or equivalent work experience in a healthcare and/or multinational business setting with a strong focus on customer service.
Candidates must successfully pass the required JHM approved designated language assessment prior to job offer.
New employees must complete all required training within 30 days of hire.
Familiarity with medical terminology
Familiarity with insurance terminology
Competence in the use of automated appointment scheduling and registration systems, database software, and call center telephone systems
General understanding of database management preferred
Advanced interpersonal skills, including the ability to cope with a demanding clientele and the ability to defuse situations of high emotion or conflict
Advanced organizational skills – ability to prioritize multiple activities and follow them accurately to completion
Excellent verbal, telephone, written and communication skills to interact with a diverse group of patients, families, members of the health care team, executives and external clients/ referral sources
Strong customer service skills
Detail-oriented, able to multitask and work well under pressure
Ability to work within a complex matrix organization
Ability to work well on a team or independently
Possesses integrity and accountability in actions and behaviors based on values consistent with the expectations of organizational culture
Promotes teamwork and collegiality throughout the team and all levels of the organization and demonstrates highest professionalism as a representative of JHMI.
Understands HIPPA standards and protects confidential patient information
Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Johns Hopkins Bayview Medical Center
Website : http://www.hopkinsbayview.org