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Job Details

Order Entry Analyst

Company name
Thomson Reuters

Ann Arbor, MI, United States

Employment Type

Administrative, It

Posted on
Jan 08,2019

Valid Through
Apr 23,2019

Apply for this job


Job Description

The primary function served by the Order Entry Analyst, Level I is to process customer orders submitted by the Thomson Reuters Sales, Customer Service, Support departments or directly by our customers accurately within 24 hours of receipt.

In addition to this core competency, the following responsibilities also exist for this position:

Process orders accurately and timely in accordance with the priorities established for the day

Maintain a professional and courteous attitude when dealing with Thomson Reuters customers and internal staff members

Promote a team-oriented environment through a demonstrated positive attitude and willingness to help others

Broaden knowledge of Accounting Operations tasks including both Order Team and Accounts Receivable responsibilities

Research order anomalies and search for solutions before involving the Sales team or others

Notify management on any internal systems-related issues that impact the Order Team’s ability to process orders with timeliness and accuracy

Complete special projects as assigned by the F & A Management team

Create and maintain statistical reports

Proactively seek additional training on new processes, product knowledge, and business practices

Ability to function as Order Facilitator after six months as an Order Team Analyst – Level I

Conduct trend analytics to determine issues

Additional job duties as required

Role requires the person to be able to work until 5:30pm Eastern Time Monday through Friday

Required Knowledge and Skills:

Associates degree in Business or Information Technology preferred

2 years of experience in a similar role

Computer experience with an emphasis on accurate data entry

Experience with Microsoft Office suite


Effective written and verbal communication skills

Self-motivated and self-directed

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 25,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment


Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit

More information about Thomson Reuters can be found on


Ann Arbor-Michigan-United States of America

Req #:



Ann Arbor-Michigan-United States of America

Job Function:

Customer Service & Support

Company info

Thomson Reuters
Website :

Company Profile
Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals in the financial and risk, legal, tax and accounting, intellectual property and science and media markets to make the decisions that matter most, all powered by the world's most trusted news organization.

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