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Job Details

Administrative Assistant

Company name

1-2 yrs required

Winston Salem, NC, United States

Employment Type

Administrative, Customer Service

Posted on
Mar 07,2019




Major Task Responsibilities and Key Accountabilities: 
 Move Scheduling Support 
o Provide a single point of contact to internal partners (Sales, MEM, etc) for market equipment move scheduling and routing activity, as well as primary contact for customers with questions or concerns related to all market equipment move activity 
o Aggregate and review inbound order activity entered by locations via multiple sources (SalesPad, CETS_Bullpen, Fax, email, phone, etc) to evaluate customer requests and requirements to provide the highest service within 2 day service level agreement 
o Create and manage daily regional equipment move schedules based on business rules using CETS and AMS systems to drive lowest landed cost while maximizing truck capacity 
o Partner with customer, field technicians, MEM leadership, and Sales organization to appropriately resolve scheduling and equipment placement conflicts 
o Provide leadership and guidance to MEM field organization to improve resource utilization, operational efficiencies, processes, KPI performance and customer service levels. 
o Execute move territories change operations, which includes communicating routes, schedules, and process changes to MEM and Sales 
o Lead customer site readiness process through coordination with MEM and Sales prior to all equipment activations 
o Ensures compliance and process adherence at various steps of the equipment activation process including the customer order, prep, install, confirmation and field requests 
o Support PES Inbound call team by answering escalated equipment service delivery questions and serve as a subject matter expert to peers on equipment services move operations processes. 
 Customer Support 
o Use issue resolution follow-up to handle a wide variety of questions, issues, and customer service needs with seamless coordination and communication with customers 

o Following standard procedures (accuracy, quality and timeliness) to receive customer requests for service and dispatching calls to local bottling operations via phone or E-mail. 
o Accurately maintaining and recording all service activity for assigned accounts by performing the administration of data entry and paperwork needed for activities 
o Enabling customers to quickly repair equipment through troubleshooting problems 
o Execute customer surveys to gauge customer satisfaction levels 
 High School diploma or GED 
 Demonstrated verbal and written communication skills 
 Proficiency with MS Office, especially Excel 
 1-2 years of prior customer service experience 
 Strong problem solving, analytical, and organizational skills 
 Proven ability to work independently with minimal or no supervision 
 Bachelor’s degree in Supply Chain, Business, or related area of study 
 Previous knowledge of CETS application and MEM/PES process standards 
 Willingness to work flexible work hours

Company info


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