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Job Details

101023 Pat Serv Assoc-AOP

Location
Philadelphia, PA, United States

Posted on
Jun 26, 2020

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PATIENT SERVICE ASSOCIATE - FULL TIME: ACCESS CENTER, 1500 MARKET ST.
**MEMBERS ONLY**SIGN UP NOW***. is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at **MEMBERS ONLY**SIGN UP NOW***., someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
At this time, **MEMBERS ONLY**SIGN UP NOW***. is experiencing unprecedented growth, as the demand for our services continues to increase due to our outstanding patient outcomes. This presents numerous opportunities for hard-working, ambitious individuals to join **MEMBERS ONLY**SIGN UP NOW***. within a variety of positions and departments.
Of utmost importance is our Patient Access Center, a great way in which to enter our organization, where you will bring your solid customer service skills to a busy, exciting, and fulfilling role that serves as the ‘first entry point’ for new and existing patients alike.
Patient Services Associate - Access Center – FULL TIME roles available – 3 week training/orientation
The Patient Services Associate (PSA) assists the practice/department in maintaining a strong patient/customer focus, supports the delivery of highest quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial and operational targets.
The PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities.
The PSA may function in a physician practice or a call center environment. Rotation between PSA functions and/or departments may be required.
Minimum Requirements
High school diploma or GED required;
2 or 4 year college degree preferred.
2-3 years of medical office experience, or 4 years of customer service experience, required.
Advanced degree (Associates, Bachelors, Masters) may be considered in lieu of experience.
Thorough knowledge of third party insurance coverage guidelines preferred.
Must successfully complete/pass EPIC schedgistration training/tests.
Computer knowledge and skills required.
Ability to speak English for a business setting.
Customer-focused communication skills (verbal/written) required.
Critical thinking and multi-tasking skills required.
EMR skills preferred.
Additional Information
Learning By Doing
We are committed to developing high-quality Patient Service Associates, whether you are just starting your career or are an experienced professional.
You will be educated through a variety of methods including in-class lectures, computer programs, and video clips. These lessons will cover a variety of skills you will need to develop as a Patient Service Associate within a call center environment including:
• EPIC APM training
• Medical terminology
• Telephone protocols
• Point of service processes
• Professional standards of conduct
• Extensive training in patient service excellence
Depending on your experience level, we have a variety of full and part-time positions designed to expose, educate, and acclimate you to this most crucial of departments within **MEMBERS ONLY**SIGN UP NOW***..
For a complete overview of the Access Center, click here:
****We hold training monthly (you will be compensated for the hours). Part-time and full-time roles are usually available, and the minimum rate of pay is $15.99 per hour.
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. **MEMBERS ONLY**SIGN UP NOW***. employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. **MEMBERS ONLY**SIGN UP NOW***. employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
**MEMBERS ONLY**SIGN UP NOW***. ****Live Your Life's Work
EOE/AA, Minority/Female/Disabled/Veteran
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
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