The nature of the job also may require extensive knowledge of computers and different operating systems. If call center jobs are the type for which you are applying, the telephone system must also be one they are familiar with when it comes to routing calls and all this entails.
Depending upon the type of customer service job for which you are applying, you will need to have the best of the following:
- Good listening skills
- Patience
- Good communication skills
- Knowledge of office systems
- The ability to relay information accurately
- Professional behavior
- Helpful even though you may have 100 tasks to accomplish
The wide assortment of jobs in customer service may include but are not limited to the following:
1) Banking positions
2) Customer service office jobs
3) Customer service retail
4) Hospitality customer service positions
5) Food industry positions
6) Health care industry
Jobs in customer service are expected to increase as the number of companies realizes the importance of their customer service departments and the impact this has on the initial visit of customers and visitors. The opportunities will be the best for those who have the most clerical and technical experience especially those who have been in this field for a period of time.
When looking for a particular position within this field, there are many available all across the country. The ones with the highest employment are physicians, dentists, employment services, personal care, and other types of health related services. These are one of the places you may want to concentrate your job search. The top one is physicians who employee over 173,000 workers.
The top paying industries which are naturally another consideration in your job search are the postal service, securities and commodity exchanges, insurance and employee benefits, telecommunication, and couriers. The postal service has an average hourly rate of $21.63. This also includes benefits for full time employees, which is another strong point when it comes to the type of employment you are seeking. The lowest ones are in the offices of health care practitioners other than physicians with the employment being a little over 40,000.
Where are the most jobs when it comes to finding a receptionist/customer service position? The Houston, Texas area have many high paying jobs as does Miami, Florida, Cincinnati, Ohio, and Los Angeles, California.
There are also quite a few of these types of jobs in the Midwest. Tulsa, Oklahoma, St. Louis, Missouri, and Chicago, Illinois are great places for the number of job openings when you start your job search.
When you start your job search there are a few key terms that you should familiarize yourself with to know the difference between the number of job openings and the number of people looking for employment in this field. The job description may say something like excellent opportunities. What this means is the number of openings in this particular job are relatively high compared to the number of people seeking this type of job. So this will be one occupation you would definitely want to check into.
If the job description says favorable opportunities, this will mean the number of jobs versus the number of openings is generally in balance. There is not an over abundance of people looking compared to the number of openings.
Lastly, if the description says can expect to face keen competition, this means there are very few openings for the number of people who are applying for this type of job. So you can expect to have top notch skills to even be considered for the openings you find.
As you can see, the area in which you live can make a big difference in the types of jobs in which you will find openings and if you are willing to relocate, this may be the difference between a high paying job and a mediocre one.
